1. Maintaining Your Grallypay Account

1.1. You must ensure that the information recorded on your Grallypay Account is always accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.

1.2. We may contact you by e-mail or in other ways described in Terms of services abuse notices regarding your Grallypay Account. It is your responsibility to regularly check the proper functioning of your e­mail account or other methods of communication that you have registered with your Grallypay Account and to retrieve and read messages relating to your Grallypay Account promptly. We shall not be liable for any loss arising out of your failure to do so.

1.3. Fund uploads, payments received, payments sent and fund withdrawals are displayed in your online transactions history together with the date of receipt or transmission (the debit value date), the fees charged and, where applicable, any exchange rate used. Each transaction is given a unique transaction ID and shown in the transaction history. We will not alter or amend information displayed in your online transaction history. You should quote this transaction ID when communicating with us about a particular transaction. You should check your Grallypay Account balance and transaction history regularly. You should report any irregularities or clarify any questions you have as soon as possible by contacting Customer Service.

1.4. We will send you an e-mail notification to the e-mail address used when registering for your Grallypay Account (as updated from time to time by you) every month reminding you to log into your Grallypay Account and download and/or print a copy of your transaction history.

1.5. Subject to the provisions section, in order to claim a refund for an unauthorised or incorrectly executed payment transaction on your Grallypay Account you must notify us without undue delay after becoming aware of the unauthorised or incorrect transaction and in any event no later than thirteen (13) months after the debit date of the transaction.

2. Keeping Your Grallypay Account Safe

2.1. You must take all reasonable steps to keep your Grallypay Account password and any other security features safe at all times and never disclose them to anyone. Our personnel will never ask you to provide your password to us or to a third party. Any message you receive or website you visit that asks for your password or other security features, other than the Grallypay Website or a Grallypay payment gateway on a merchant website, should be reported to us. If you are in doubt whether a website is genuine, you should contact Customer Service. It is advisable to change your password regularly (at least every three (3) to six (6) months) in order to reduce the risk of a security breach in relation to your Grallypay Account. We also advise you not to choose a password that is easily guessed from information someone might know or gather about you or a password that has a meaning. Except as stated in section 9.A, you must never allow anyone to access your Grallypay Account or watch you accessing your Grallypay Account. You must comply with the security procedures we tell you about from time to time.

2.2. If you have any indication or suspicion of your Grallypay Account, login details, password or other security feature being lost, stolen, misappropriated, used without authorisation or otherwise compromised, you are advised to change your password. You must contact Customer Service without undue delay on becoming aware of any loss, theft, misappropriation or unauthorised use of your Grallypay Account, login details, password or other security features. Any undue delay in notifying us may not only affect the security of your Grallypay Account but may result in you being liable for any losses as a result where your failure to notify us is intentional or grossly negligent. If you suspect that your Grallypay Account was accessed by someone else, you should also contact the police and report the incident.

2.3. We may suspend your Grallypay Account or otherwise restrict its functionality on reasonable grounds relating to the security of the Grallypay Account or any of its security features or if we reasonably suspect that an unauthorised or fraudulent use of your Grallypay Account has occurred or that any of its security features have been compromised. We will notify you of any suspension or restriction and of the reasons for such suspension or restriction in advance or, where we are unable to do so, immediately after the suspension or restriction has been imposed, unless notifying you would be unlawful or compromise our reasonable security interests. We will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.

2.4. If we think your Grallypay Account is at risk of fraud or a security threat, we will use the fastest and most secure way of contacting you using the details you have provided to tell you what you need to do to help deal with that risk.

2.5. You must take all reasonable care to ensure that your e-mail account(s) are secure and only accessed by you, as your e-mail address may be used to reset passwords or to communicate with you about the security of your Grallypay Account. In case any of the e-mail addresses registered with your Grallypay Accounts are compromised, you should without undue delay after becoming aware of this contact Customer Service and also contact your e-mail service provider.

2.6. Irrespective of whether you are using a public, a shared or your own computer to access your Grallypay Account, you must always ensure that your login details are not stored by the browser or cached or otherwise recorded. You should never use any functionality that allows login details or passwords to be stored by the computer you are using.

2.7. Additional products or services you use may have additional security requirements and you must familiarise yourself with those as notified to you. 

3.0. Upgrading Your Grallypay Account Limit.

                                       Account and their limit.

       New User Account Limit --> $15,000.00

       New Merchant Account Limit -->$35,000.00

                                          Upgrade Requirements.

 Upgrade User account to $80,000.00--> Requirements: Government issued ID Card with holders name on it and a minimun external source deposit(Bitcoin or cashapp) of ($499.00) 

Upgrade Merchant account to 99,999.00-->  Requirements: Government issued ID Card with holders name on it, Business certificate and a minimun external source deposit(Bitcoin) of ($3,999.00)

4.1 Closing Your Grallypay Account

4.1. You may close your Grallypay  Account at any time by contacting Customer Service. Fees relating to ongoing management of inactive accounts will also continue to be charged following closure of your Account. This provision shall survive termination of the relationship between you and us.

4.2. If your Account holds a balance at the time of its closure, we will ask you to withdraw your funds within a reasonable period of time, during which your Grallypay Account will be accessible for the purpose of withdrawing the remaining balance only if its not being restricted.

 After the expiry of this period you will not be able to access your Grallypay Account but you may withdraw any remaining funds by contacting Customer Service and requesting that the funds are sent to you in a manner that is reasonably acceptable for us. If you want to access your transaction history after the closure of your Grallypay Account, you will need to contact Customer Service and request the information, You may do so for a period of six years from the date of closure of your Grallypay Account but we suggest that you withdraw your remaining funds as soon as possible as they will not earn any interest while in your Grallypay Account. Your obligations with regards to keeping your Grallypay Account safe as set forth in section 6 shall continue to apply.

4.3. We reserve the right to carry out any necessary money laundering, terrorism financing, fraud or other illegal activity checks before authorising any withdrawal of your funds, including in relation to returning any funds to you after you have closed your Grallypay Account.

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